Shipping and Returns

Return Policy

We understand that shopping online is different than shopping with us in person. If you receive your order, and it is not what you expected, you can return your item(s) for a refund or store credit.

Please keep the following in mind:

  • Items must be returned within 10 days of when they were delivered.
  • Items must be returned in the same condition they were received.
  • Items are to be returned to our Glen Arbor location. You may ship to our street address for UPS or our P.O. Box for USPS.

Becky Thatcher Designs, Attn: Returns Dept., 5795 Lake Street (or P.O. Box 111), Glen Arbor, Michigan 49636.

Please contact us at 231.334.3826 to make arrangements for a return, store credit, or an exchange for another item. We are happy to assist you!

Shipping Policy

How will you ship my order?

Orders are shipped via UPS ground or USPS, unless you have purchased a gift certificate; gift certificates are sent through USPS. Notify us if you have a preferred shipping carrier.

We take pride in carefully packaging your order and fully insure each shipment based on the value of your items. Need your package in a hurry? Contact us at 231.334.3826 for expedited shipping; there will be a cost increase per the method you select.

How do I know how much shipping and insurance will cost?

Shipping and insurance are calculated at checkout and will be noted on your online receipt.

Do you ship internationally?

We ship to all 50 states. There are additional charges for shipments to Alaska and Hawaii. If you have shipping needs beyond the U.S., please call 231.334.3826, and we can discuss your options!

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