Shipping and Returns

Return Policy

We understand that shopping online is different than shopping with us in person. If you receive your order, and it is not what you expected, you can return your item(s) for a refund or store credit.

Please keep the following in mind:

  • Items must be returned within 10 days of when they were delivered.
  • Items must be returned in the same condition they were received.
  • Items are to be returned to our Traverse City location. 

Becky Thatcher Designs, Attn: Returns Dept., 234 East Front Street, Traverse City, Michigan 49686

Please contact us at 231.947.5088 to make arrangements for a return, store credit, or an exchange for another item. We are happy to assist you!

Shipping Policy

How will you ship my order?

Orders are shipped via UPS ground or USPS, unless you have purchased a gift certificate; gift certificates are sent through USPS. Notify us if you have a preferred shipping carrier.

We take pride in carefully packaging your order and fully insure each shipment based on the value of your items. Need your package in a hurry? Contact us at 231.947.5088 for expedited shipping; there will be a cost increase per the method you select.

How do I know how much shipping and insurance will cost?

Shipping and insurance are calculated at checkout and will be noted on your online receipt.

Do you ship internationally?

We ship to all 50 states. There are additional charges for shipments to Alaska and Hawaii. If you have shipping needs beyond the U.S., please call 231.947.5088, and we can discuss your options! Please note that we are not responsible for duty or import taxes for imported goods.

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