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Shipping and Returns

Return Policy

We understand that shopping online is different than shopping with us in person. If you receive your order, and it is not what you expected, you can return your item(s) for a refund or store credit.

Please keep the following in mind:

  • Items must be returned within 10 days of when they were delivered.
  • Items must be returned in the same condition they were received.
  • Items are to be returned to our Traverse City location. 

Becky Thatcher Designs, Attn: Returns Dept., 234 East Front Street, Traverse City, Michigan 49686

Please contact us at 231.947.5088 to make arrangements for a return, store credit, or an exchange for another item. We are happy to assist you!

Shipping Policy

How will you ship my order?

Orders are shipped via UPS ground or USPS, unless you have purchased a gift certificate; gift certificates are sent through USPS. Notify us if you have a preferred shipping carrier.

We take pride in carefully packaging your order and fully insure each shipment based on the value of your items. Need your package in a hurry? Contact us at 231.947.5088 for expedited shipping; there will be a cost increase per the method you select.

How do I know how much shipping and insurance will cost?

Shipping and insurance are calculated at checkout and will be noted on your online receipt.

How will an online Gemstone Roundtable purchase be shipped?

As loose stones have specific shipping guidelines, including a signature requirement, we will contact you to make arrangements once your Gemstone Roundtable purchase is complete. 

Do you ship internationally?

We ship to all 50 states. Shipments to Alaska and Hawaii will be charged for shipping. If you have shipping needs beyond the U.S., please call 231.947.5088, and we can discuss your options! Please note that we are not responsible for duty or import taxes for imported goods. International customers are also responsible for the total shipping costs and a $15 handing fee. 

Will you provide tracking information on my shipment?

Please provide your email at checkout to receive tracking information and updates. If you have questions regarding the speed or location of your shipment once it has left Becky Thatcher Designs, please contact USPS or UPS directly for the most up-to-date information.